Refund policy
Last updated: August 11, 2026
Makki Unlock sells digital products and personalized digital services. Nothing needs to be mailed back, and we do not issue return shipping labels.
Cancellations before processing
Contact support@makkiunlock.com as soon as possible if you want to cancel. If processing has not begun and no code, eSIM, report, lookup, or carrier request has been generated or submitted, we will cancel the order and issue a full refund. Some instant and automated services begin immediately, so cancellation may not be possible after purchase.
When a refund is available
Subject to verification, a full or appropriate partial refund is available when:
- we cannot provide the purchased service and you do not accept a reasonable substitute;
- the digital product or result is not delivered within the stated or otherwise reasonable time and you do not agree to the delay;
- you were charged twice for the same order;
- we delivered the wrong service, an invalid code, or a materially defective result and we cannot correct or replace it within a reasonable time;
- a product page or written support message expressly promises a refund for the situation; or
- a refund is required by applicable law.
When a refund is generally unavailable
Except where required by law or expressly promised before purchase, refunds are generally unavailable for:
- a completed or delivered device report, identifier lookup, or personalized service;
- a valid software key, activation code, or eSIM credential after it has been revealed, redeemed, installed, activated, or used;
- carrier-unlock work after the request has been submitted to the carrier or processing provider, solely because the outcome is unfavorable or the carrier denies the request;
- delays or failed results caused by inaccurate IMEI, serial number, carrier, country, email, or other information supplied by the customer after processing costs have been incurred;
- device, operating-system, network, region, or software incompatibility that was disclosed before purchase; or
- a change of mind after digital fulfillment or personalized processing has begun.
Carrier-unlock and eligibility services
Carrier approval is not guaranteed. If our pre-processing review determines that the selected service is ineligible or that a different service is required, we will explain the available option. You may accept the change or receive the applicable refund when no substantive processing has begun. If a product page provides a more specific eligibility or refund promise, that promise applies.
How to request a correction or refund
Email support@makkiunlock.com within 30 calendar days of purchase or promptly after discovering the problem. Include the order number, purchase email, affected product, and a clear description of the issue. We may request reasonable diagnostic information needed to verify a failed code, eSIM, report, or service.
Do not send passwords, one-time codes, full payment-card numbers, or unrelated personal information.
Refund timing
Approved refunds are sent to the original payment method, normally within 10 business days after approval. Your bank or payment provider may take additional time to post the credit. If 15 business days have passed since approval, contact us at support@makkiunlock.com.
Mandatory consumer rights
Nothing in this policy limits a refund, cancellation, withdrawal, charge-dispute, warranty, or other consumer right that applicable law does not allow us to waive. Where the law requires express consent before immediate performance of digital content or a digital service, any statutory withdrawal right remains in effect unless it has been validly waived.